Administrators, faculty and staff at the State University
of New York College at Old Westbury are committed
to the success of every one of their nearly 5,000 students. So when the sprawling Long Island school started looking for a new campus card system a few years ago, all roads led to TouchNet OneCard VIP.
“OneCard VIP gives us the ability to analyze all types of data
we’ve never had before,” says Carol Kaunitz, executive director,
Auxiliary Service Corp., at SUNY-Old Westbury. “We can evaluate student behaviors and engagement and use this information to keep students on track and invested in their future.”
OneCard VIP was implemented at SUNY-Old Westbury in
July 2017 and is currently used as a campus ID card as well
as a vehicle to pay for services such as dining, vending, book
vouchers, and even laundry.
The check-in feature also allows Residential Life staff to see
who hasn’t been swiping in for meals or who may be keeping
odd hours. Staff can then check in with the student to ensure
health and safety, Kaunitz says.
OneCard VIP was selected by a committee of stakeholders
who researched three solutions. “The decision was based on
needing less IT support, the ability to grow in functionality as
the college grows, and best overall value,” Kaunitz says. “Plus
the college was successfully using TouchNet in the bursar’s office for billing and student account payments, so OneCard VIP
was a natural extension.”
The OneCard VIP system is mobile, easy to install, cloudbased and fully integrated to the ERP system. Students can
add funds to the card through a webpage or mobile device.
Students can use OneCard to access buildings such as
the fitness center. That check-in component will soon be expanded to the front gate and classrooms — providing another way to identify and help students who may be struggling.
“Maybe a student leaves campus and doesn’t return each
night until 2 a.m. They’re missing their first class and starting
to fail. We can use that information to help,” Kaunitz says. “It
may be as simple as they have a job, but this insight gives our
Student Success staff the opportunity to make suggestions,
such as maybe they don’t take an 8 a.m. class.”
OneCard VIP promotes security by limiting access to residential buildings, and it generates countless reports, such as
popular meal items or busy dining hall times that require additional staffing.
One of the biggest improvements, however, has benefited
commuters, faculty and staff who can now purchase meal
plans online, Kaunitz says. Before, they needed to visit the
bursar to pay and then go to food services to activate the plan
before using it. “It’s a one-stop shop now,” she says. “The card
automatically accepts payments and is valid immediately.
This is especially important because we’re on 600 acres, and
it’s not easy to get off campus to eat.”
The university is also introducing a mobile app, which will
allow students to use their smartphones to pay for services.
Soon students will be able to use it for access and attendance.
“We’re also planning to add the alumni to the OneCard
VIP system,” Kaunitz says. “That’s going to be very valuable to
keep the alumni connected to our college.”
How have students responded to the new campus card?
“They absolutely love it,” Kaunitz says. “They tell me ‘Thank
you for thinking of us.’ I say ‘We want you to have everything
you could possibly need to succeed.’”