In Focus, our biweekly podcast, host Heather Richmond, Senior Director, Marketing at TouchNet, talks with campus personnel and industry leaders about technology-driven issues facing today's higher learning institutions.

Kristy Pritchett

Bots Vs. Bodies

Kristy Pritchett, Director of Student Account Services University of Alabama

Heather discusses with Kristy how her team is leading the charge on AI bots with student account services and how they could be used across campus.

Tom Arnold

Email Security

Tom Arnold
Principal Vice President PSC

Tom and Heather discuss the business problem of compromised emails, which can affect any institution where vendors make invoice payments


Get More Out of Your Campus ID

Bob Mask, Director of Campus Card Services Colorado School of Mines

Heather talks with Bob about his creative methods for getting even more out of the campus ID system at Colorado School of Mines.


Business Officer Survey Results

Doug Lederman, Editor and Co-Founder Inside Higher Ed

Doug joins Heather to discuss the most recent Business Officer’s Survey and its implications for higher ed in the year ahead.


Multi-Channel Payment Platforms

Meghan Carr, Director of Cashier’s Office University of Missouri

Meghan shares with Heather how her school stopped unnecessary fees from showing up on student accounts, which in turn improved retention.


Utilising Payment Plans

Denise Gelina
Bursar Columbia College

Denise walks Heather through how Colombia College handles multiple payment plans per year due to its unique student population.

Airs 4-14-20


NACUBO Report Update

Bryan Dickson

Bryan will catch Heather up on newly published results from NACUBO's 2019 Student Financial Services Policies and Procedures report.

Airs 4-28-20

What is a podcast?

A podcast is a series of audio episodes focused on one topic or theme — in our case the business issues facing higher education.

How to listen to Focus episodes

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