NEWS

From partner updates and thought leadership articles to awards and recognition, check in here for the latest news from TouchNet and our parent company, Global Payments.

TouchNet Releases First Annual Student Survey - Connecting the Dots 2020

Survey examines how expectation and need determine students’ digital payment preferences Read more.

TouchNet Releases First Annual Student Survey - Connecting the Dots 2020

TouchNet Student Survey

The majority of today’s college students are mobile natives who prefer the convenience and immediacy of digital experiences. But within that broad group, students have a variety of opinions, expectations, and needs when it comes to how they manage their finances — especially when it comes to paying tuition and other college-related expenses.

To gain a better understanding of students’ preferences, TouchNet conducted its first survey of digital technology usage among U.S. college students in the Spring of 2020. Participants in the Connecting the Dots 2020 Survey were asked a variety of questions to determine what’s important to them in terms of payment technology, how they use it now, which apps are useful, and their preferences for paying for activities, goods, and services on campus.

The survey intentionally gathered diverse student opinions — traditional and nontraditional, full- and part-time, and those enrolled at two- and four-year institutions of all sizes and types. The survey results offer a comprehensive snapshot of students’ perceptions of financial responsibility. It also documents how those preferences change durings a student’s college career, which is data schools can use as they transition to safer, more contactless campuses that better meet students’ needs.

Because the pandemic had already begun when the survey was conducted, it also includes timely responses to schools’ use of technology both inside and outside the classroom and off campus. Students’ answers can help schools fine-tune their technology advancements as contactless payments and credentials continue to play an important role in keeping students and campuses safe.

“One of the most encouraging takeaways from our first student survey is that 89 percent of students surveyed believe technology on their campus is as good or better post-COVID,” says Adam McDonald, TouchNet President. “There’s no doubt the pandemic sped up the shift toward contactless payments and credentials among the schools we work with, so knowing our efforts are playing a role in these positive student experiences is incredibly rewarding.”

Given the important insights gathered in its first year and the ongoing need for real-time feedback, TouchNet plans to conduct this survey annually. By sharing how students perceive the digital payment tools available to them, which ones they like and don’t like, and what changes they’d most like to see, TouchNet can continue to help schools meet students’ needs today and in years to come.

Download your free copy of the Connecting the Dots 2020 Survey.


TouchNet Launches Fully Integrated OrderAhead Mobile Ordering Solution for Higher Education

As colleges and universities grapple with how to reopen campus safely, creating contactless interactions is a must. TouchNet's new OrderAhead app offers students the ability to order, schedule and pick up food, as well as arrange a variety of services across campus, all from their mobile device. Read more.

TouchNet Launches Fully Integrated OrderAhead Mobile Ordering Solution for Higher Education

TouchNet OrderAhead app

As colleges and universities grapple with how to reopen campus safely, creating contactless interactions is a must. For any entity selling goods or providing a service on campus, e.g. dining halls, bookstores, and recreation areas, keeping students safe is the first priority.

With that in mind, TouchNet, the leading provider of integrated and secure commerce and credential solutions for universities, today announced the launch of its mobile ordering app, TouchNet OrderAhead. The app fully integrates with TouchNet’s OneCard credential solution or can be added to a university’s existing mobile app.

TouchNet OrderAhead offers students the ability to order, schedule and pick up food, as well as arrange a variety of services across campus, all from their mobile device. OrderAhead can manage any type of reservation including scheduling gym time, campus ID pickup, dorm move-ins, books and courseware pickup, financial services and academic advisor appointments, and more.

“Students are used to order-ahead experiences. They actually prefer them. With the need to control crowd size and maintain social distancing so important now, OrderAhead provides a great way to meet both student expectations and keep them safe,” said Ryan Audus, TouchNet Director of Product Strategy. “With OrderAhead, there’s practically no learning curve for students and it’s easy to implement too, so schools can quickly get a solution up and running that noticeably improves experiences and safety campuswide.”

In addition, students using OrderAhead have a variety of payment options, including OneCard’s declining balance, meal plan deductions, or their mobile wallet. Credit and debit card payments are also accepted and can be processed through TouchNet’s transaction services, creating a seamless, end-to-end payment processing experience for both students and school administrators.

Research shows that campus-branded apps promote faster student adoption and retention. Accordingly, OrderAhead is completely customizable and helps schools extend their brand by incorporating everything from logos to colors to cover photos and more. And with an optional loyalty component, schools can award points and incentives to drive greater engagement and influence student behavior on campus.

Schools have full administrative control of the app therefore can oversee all aspects and features of TouchNet OrderAhead. They also gain real-time, comprehensive, critical data they can use to make informed decisions, keep everyone safe, and adapt as needed today and in the future.

Learn more about upgrading your student experience with the TouchNet OrderAhead app.


TouchNet Launches FOCUS Podcast Season Two

TouchNet, a Global Payments company, is launching a new season of its successful podcast series, FOCUS: On the Business of Higher Education. Both new and archived episodes are available on all major podcast listening apps. Read more.

TOUCHNET LAUNCHES FOCUS PODCAST SEASON TWO

Episodes emphasize schools’ experiences implementing contactless technologies

LENEXA, Kan. – TouchNet, a Global Payments company, is launching a new season of its successful podcast series, FOCUS: On the Business of Higher Education. Both new and archived episodes are available on all major podcast listening apps.

FOCUS Season Two delivers the same informative mix of school leaders, industry experts, and partners sharing examples of higher ed institutions’ problem-solving using tools and technologies, which range from tuition protection and credentialing solutions to algorithms and artificial intelligence.

One noticeable topic difference this season is the emphasis on how campuses were impacted by the pandemic and how they were able to transition to the contactless experiences needed to meet health and safety mandates. While plans continue to evolve, schools are actively seeking and finding new solutions in real time. Where possible, Season Two episodes will share success ideas and insights that can be replicated elsewhere.

“Watching the current shift toward contactless commerce and credentials, we see schools accelerating a process that was already underway due to modernization,” said Adam McDonald, President of TouchNet. “We’re helping schools understand how to get the maximum benefit from updates they’ve already made and educating them about their options so they can plan what comes next.”

Season Two of FOCUS features the following guests:

  • Jennifer McNeill, ONEcard Manager, University of Alberta – Airs Sept. 8
  • John Fees, co-founder and managing director, GradGuard – Airs Sept. 22
  • Valarie Van Vlack, treasurer, Texas State University – Airs Oct. 20
  • Lindsay Wayt, director, analytics - NACUBO – Airs Nov. 3
  • Christine Blakney, managing director, Texas Tech University – Airs Nov. 17
  • Troy Leach, SVP, engagement officer, PCI Security Standards Council – Airs Dec. 1
  • Jason Gross and Michael Fogarty, Adirondack – Airs Dec. 8
  • Stacy Hughes, CISO, Global Payments – Airs Dec. 15

TouchNet’s Heather Richmond, Senior Director of Marketing, returns as the host of FOCUS. Richmond has more than 20 years of experience specializing in innovative software platforms tailored for higher education and a background in training campus professionals in PCI security and campus commerce best practices.

“While the pain points colleges and universities need help with may change, our goal remains the same,” said Richmond. “We look forward to sharing a season of innovative thinking and problem solving that benefits schools today and in the long run continues to make higher education smarter.”

Listeners can find FOCUS on their favorite podcast listening apps or at www.touchnnet.com/trends/podcast. For questions or to pitch an episode idea, please contact: info@touchnet.com.


TouchNet Announces Contactless Campus Resource Page

New page will keep schools informed and help them make important campus safety decisions. Read more.

Since last spring, our higher ed community, like our world, has responded, adapted, and tried to plan for an uncertain future. This work continues, with our experience to date making us stronger, more informed, and ready to face whatever challenges and opportunities lie ahead.

To help meet those challenges, TouchNet is pleased to announce contactlesscampus.com, a new, centralized resource for higher education institutions working to expand the contactless capabilities on their physical campuses to keep students, staff, and visitors safe.

Contactless Campus links to frequently updated original and curated content, including TouchNet’s new ebook — “Your Guide to Creating a Contactless Campus.” Our new ebook offers step-by-step ideas for transitioning any campus to contactless with new technologies that enable low- or no-contact access, dining, bookstore purchases, transit, and a host of other campus activities.

In addition, contactlesscampus.com provides solution and product updates, partner information, news, and more — all specifically geared toward higher ed. Along with links to new blogs, podcasts, webinars, and more, contactlesscampus.com offers schools comprehensive advice on transitioning to contactless technologies.

In the months to come, we encourage everyone to visit the page often. You’ll learn about new partnerships with companies that offer contactless solutions, discover new TouchNet apps or products in the works, and find other higher ed-related content to help your school make important campus safety decisions.

Find our new Contactless Campus web page under Trends > Contactless Campus on the touchnet.com menu, or at this easy-to-remember address: contactlesscampus.com.

Contactless Campus image

TransferMate and TouchNet Launch Solution to Help Solve University Payment Challenges

TouchNet and TransferMate partner to help higher education institutions solve cross-border payment challenges. Read more.

TransferMate and TouchNet Launch Solution to Help Solve University Payment Challenges

TransferMate, one of the world’s leading cross-border B2B payments providers, and TouchNet, the leading provider of integrated and secure commerce and credential solutions for universities, today announced the launch of a custom integration solution designed to help higher education institutions solve payment challenges. Through the partnership, TouchNet’s university customers will have access to TransferMate’s education payments portal and benefit from TransferMate’s broad global regulatory footprint. This new offering will come at no additional cost to the school or student.

TransferMate, with its cross-border payments capabilities covering 162 countries across Europe, North America, Asia, and the Middle East, will help TouchNet expand its presence and ability to deliver a secure, intuitive payment portal for students from these countries who are studying abroad in the United States and Canada. International students and authorized users can pay their tuition and fees, books and accommodation expenses in their local currency or by domestic bank wire through the new solution. TransferMate’s adherence to strict licensing around the world will ensure these payments are processed in a timely and secure manner. In addition, TouchNet customers will benefit from preferential foreign exchange rates to ensure more cost effective payment options for students and families.

Speaking about the announcement, Terry Clune, Executive Chairman of TransferMate, said: “TransferMate is delighted to partner with TouchNet to make the payments process for universities easier and more efficient. Much like TransferMate, TouchNet focuses on solving pain points for administrators, and we are proud to announce this partnership. With our solution, we are easing the administrative burden of payments on universities and allowing students to focus on their studies instead.”

Adam McDonald, President of TouchNet said: “With their global reach and ability to process 134 currencies, we are thrilled to be working with TransferMate to further expand and enhance TouchNet’s international presence. As a leading provider of higher education technology solutions, our work with TransferMate will further our delivery of the advanced and leading-edge payment solutions our customers have come to expect from us.” McDonald added, “Our payment engine simplifies payments acceptance campuswide for tuition, events, sponsor accounts, and more.”


IHE 2020 Survey of College and University Business Officers Released

TouchNet is proud to sponsor this annual survey, which examines the views of key officials on a wide range of higher education topics and is conducted in conjunction with Gallup researchers. Additionally, because all schools will be impacted by new virus-related health and safety concerns this fall, this year's survey includes a new section evaluating Coronavirus Financial Impact and Response. Read the survey.


New TouchNet White Paper Outlines Student and School Success Strategies

How can schools boost enrollment while holding down administrative costs? "Future Proof Your Campus to Secure Your Institution's Mission" offers strategies for attracting — and keeping — new students. Read more.


Technology Helps Redeemer Reach Higher for a Better Student Experience

Ellucian and TouchNet delivered affordability, Colleague compatibility, and strong product support to help Redeemer University modernize their enterprise architecture. Read more.


TouchNet Launches New FOCUS Podcast

TouchNet has launched its new podcast series, FOCUS: On the Business of Higher Education, which is available on all major podcast listening apps. Each episode features higher ed personnel and industry leaders discussing the technology-driven issues facing today's higher learning institutions. Read more.

TOUCHNET LAUNCHES NEW PODCAST, FOCUS

Provides thought leadership for higher education business professionals

LENEXA, Kan. – TouchNet, a Global Payments company, is launching its new podcast series, FOCUS: On the Business of Higher Education, available on all major podcast listening apps.

Listeners can tune in to new episodes every other Tuesday to hear real-life stories of how colleges and universities have solved pain points with everything from unique payment plans, utilizing artificial intelligence, outside-the-box credentialing solutions, and fixing student account issues. Industry experts join us to break down new security risks, recent industry research, and changes to regulations that impact how schools conduct the business side of higher education.

“As a leader in higher education technology solutions, it’s important for us to stay at the forefront of industry trends and changes. We believe sharing those insights with our customers can help them navigate this ever-changing landscape,” said Adam McDonald, President of TouchNet. “We are dedicated to providing exceptional, intuitive software solutions, but also to continually educating schools on how they can maximize the tools to deliver an unparalleled experience for their students, staff, and all who visit their campus. The launch of our podcast, FOCUS, is the natural evolution of that commitment.”

The inaugural season of FOCUS features the following guests:

  • Kristy Pritchett, Director of Student Account Services, University of Alabama – Airs 1/21/2020
  • Doug Lederman, Editor and Co-Founder, Inside Higher Ed – Airs 2/4/2020
  • Bob Mask, Director of Campus Card Services, Colorado School of Mines – Airs 2/18/2020
  • Tom Arnold, Vice President and Co-Founder, PSC – Airs 3/3/2020
  • Meghan Carr, Director of Cashiers Office, University of Missouri – Airs 3/17/2020
  • Troy Leach, Senior Vice President, PCI Security Standards Council – Airs 3/31/2020
  • Denise Gelina, Bursar, Columbia College – Airs 4/14/2020
  • Bryan Dickson, NACUBO – Airs 4/28/2020

The host of FOCUS is TouchNet’s Heather Richmond, Senior Director of Marketing. Richmond has more than 20 years of experience specializing in innovative software platforms tailored for higher education and a background in training campus professionals in PCI security and campus commerce best practices.

“Our podcast opens up a new platform for us to share insights learned across the higher ed industry,” said Richmond. “We’re proud to partner with school leaders and industry experts to help make higher education smarter.”

Listeners can find FOCUS on their favorite podcast listening apps or at www.touchnnet.com/trends/podcast. For questions or to pitch an episode idea, please contact: info@touchnet.com.


TouchNet Announces Grand Opening of Its New Headquarters

TouchNet celebrated its new headquarters grand opening with a ribbon cutting and open house on January 9, 2020. Read more.

As part of its grand opening and ribbon-cutting celebration, TouchNet presented KC-based nonprofit Heart to Heart International with a $40,000.00 donation, which represents donations received through TouchNet’s recent employee giving campaign for 2020. Read the full news release.
TouchNet ribbon cutting

TouchNet Named 2019 Ellucian Technology Partner Award Winner

TouchNet received the 2019 Customer First Award at Ellucian's Technology Partner Forum, which takes place in conjunction with the EDUCAUSE annual conference. TouchNet was recognized for updating processes prior to cloud migration and proactively working with customers and Ellucian's own Professional Services to ensure the Ellucian TouchNet solution continues to meet and exceed customer expectations. Read more.


Adirondack Solutions Works with TouchNet to Offer Streamlined Payment Processing

Adirondack becomes first partner to take advantage of built-in payment processing. Read more.

When students pay for goods and services, campus merchants have many payment processing options from which to choose. TouchNet is making that easier. Adirondack is the first TouchNet Ready Partner to take advantage of built-in processing functionality, creating an end-to-end payment solution that's as easy to implement as it is secure.

Adirondack customers simply sign a payment processing agreement, then TouchNet and Adirondack coordinate setup and implementation. Once that's done, customers will enjoy premium support and access to TouchNet's Client Community.

To learn more about this exciting program, don’t miss the ASUG information session Friday, September 27 @ 3:45 PST. Or, if you're ready to get started, contact TouchNet Ready Partner experts at partnerships@touchnet.com


University of Houston Administrators Highlight OneCard Benefits

CR80News interviews administrators at The University of Houston to learn how their branded OneCard — the Cougar Card — makes campus life easier and safer for students while simultaneously providing the university with new reporting capabilities and data-driven solutions. Watch the video.


IHE 2019 Survey of College and University Business Officers Released

TouchNet is proud to sponsor this annual survey, which examines the views of key officials on a wide range of higher education topics and is conducted in conjunction with Gallup researchers. Read the survey.


Ellucian and Global Payments’ TouchNet Business Expand Partnership to Support Colleges and Universities in the Caribbean

TouchNet's cloud-based campus credential solution is now available to colleges and universities in the Caribbean. Read the full release.


Sales Engineer David Falldien Demonstrates New OneCard Functionality

In this CR80News interview, David Falldien provides a hands-on demonstration of some of OneCard VIP’s exciting new features. Watch the video.


TouchNet Celebrates 30th Anniversary

From humble beginnings, TouchNet has helped millions of students and thousands of campus administrators navigate the technology and financial aspects of higher education. Read the full release.

Global Payments' Kansas City-based industry leader providing cloud-based, software driven solutions to higher education celebrates 30th anniversary

LENEXA, Kan. – Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, is pleased to celebrate the 30th anniversary of its TouchNet business, the leading provider of integrated, comprehensive and secure commerce and credentials solutions for colleges and universities.

This local Kansas City company has helped millions of students and thousands of campus administrators navigate the technology and financial aspects of higher education. Over the past 30 years, TouchNet has transformed from a small start-up company in Lenexa, Kansas to an international industry leader supporting universities and colleges worldwide. Today, through its robust technology platform, TouchNet combines software and payments seamlessly to deliver comprehensive, cloud-based solutions and enables students and families to easily make tuition payments and provides access to resources and a diverse set of campus services.

"TouchNet came from humble beginnings in Kansas and has now grown into a worldwide organization delivering software-driven,technology-enabled solutions and serving millions of customers each year," said Adam McDonald, President TouchNet. "We are proud to be a part of the greater Kansas City community. At Global Payments, we believe in making the places where we live and work better every day, and we are extremely proud to support organizations such as Heart to Heart International and United Way of Greater Kansas City."

"TouchNet is another example of Global Payments' strategy to invest in and grow technology enabled businesses in strategic verticals. TouchNet's cloud-based software includes full omni-channel capabilities and as a leader in technology and commerce, we will continue to innovate and improve our services to deliver more comprehensive, vertically fluent solutions and outstanding service to our customers," McDonald added.


"Students, Finance & Completion" Booklet Released

With content introduced by TouchNet President Adam McDonald, this Inside Higher Ed publication explores the financial aspects of earning a college degree and some of the tools, incentives, and partnerships institutions are using to help students pay for and complete their education. Download the booklet here.


Ellucian Partner Award Winners Announced

Ellucian honored its top 2018 partners at the Partner Forum held in conjunction with the EDUCAUSE Annual Conference. Read the article here.


Ellucian Names TouchNet “Partner of the Year”

Campus software and services provider Ellucian named TouchNet Partner of the Year at its Partner Forum reception during the EDUCAUSE Conference. Read the article here.


TouchNet Ready Partner Program Welcomes Ulyngo Marketplace

The Ulyngo multi-channel marketplace, which enables students to complete various campus-related commerce transactions online, is the newest addition to the TouchNet Ready Partner Program. Read the article here.


Streamlining payments for a better student experience

Institutions are opting for an omnichannel approach to payments across campus. Read the article here.


A Complete Approach to Campus Commerce at Texas State University

Upgrading to a comprehensive commerce platform helps Texas State take a complete approach to campus commerce with TouchNet. Read the article here.


Global Payments Announces TouchNet International Expansion

Providing technology enabled, software driven solutions to the higher education market worldwide

Atlanta & Kansas City, Mo. – Global Payments, Inc. (NYSE: GPN), a leading worldwide provider of payment technology services announced the international expansion of its TouchNet business. TouchNet provides a technology enabled, software driven solution for colleges and universities that centralizes and manages campus commerce. Read the full press release.


Global Payments Merger with Heartland Payment Systems Effective Today

Lenexa, KS – Monday, April 25, 2016. TouchNet today received the much-anticipated news that the merger of Global Payments Inc. (NYSE: GPN) and Heartland Payment Systems, Inc. (NYSE: HPY) has been finalized. The combined organization will be one of the world’s leading providers of payment technology services, serving more than 2.5 million merchants globally. Based in Atlanta, Global Payments provides a broad range of products and services for enabling all types of merchant payments across a variety of distribution channels in markets around the world.

TouchNet is a wholly owned subsidiary of Heartland Payment Systems and is now part of Global Payments. “We are delighted to be part of this expanded payments organization,” remarked Dan Toughey, Senior Vice President, TouchNet. “The additional resources and expertise available to us will help TouchNet continue to be the leader in financial technology solutions for colleges and universities.”

For more information, see the Global Payments news release.