Podcasts
In FOCUS, our biweekly podcast, host Heather Richmond, Vice President, Marketing at TouchNet, talks with campus personnel and industry leaders about technology-driven issues facing today's higher learning institutions.
Customer Support and Product Innovation During a Global Pandemic
Adam McDonald, President - TouchNet
Heather and Adam talk about our journey to support our customers during a global pandemic while continuing to deliver innovative solutions to the higher ed community.
Kim Pfeffer, Director, EmoryCard - Emory University
Kim reviews how their mobile units, technology adoption, and onboarding protocols improved the card office experience before and after COVID-19.
Derrick Shy, VP, Business Development - GradGuard
Derrick details the growth of tuition insurance, the impact of Covid-19 on higher education, and the need for greater transparency.
Len Moelker, Director IT - Redeemer University
Len discusses Redeemer's Reach Higher initiative and how investing in technology enabled the school to respond and adapt during the pandemic.
Bryan Dickson, Director, Student Financial Services and Educational Programs - NACUBO
Bryan shares results and insights from NACUBO's annual Student Financial Services Benchmark Study.
Robyn Bongartz, Director, Student & AR Fiscal Operations and Ryan Lohfink, Student Account Specialist - Wichita State University
Robyn and Ryan review how WSU has made electronic payments easier, secure and more efficient with TouchNet's SponsorPoint.
Tom Butler, International Commercial Director - TransferMate
Tom highlights the rules and regulations surrounding international payments and compliance, and the role TransferMate plays.
David Mainenti, AVP of Enrollment, Finance and Compliance - Long Island University
David shares insights about LIU's uses payment plans to offer students flexibility while teaching fiscal responsibility.
Visit the Episode Archive
How to listen to FOCUS episodes
Click any Listen Now link above, or subscribe on Spotify or your preferred app. Miss an episode from our previous seasons? Visit the archive
