In FOCUS, our biweekly podcast, host Heather Richmond, Vice President, Marketing at TouchNet, talks with campus personnel and industry leaders about technology-driven issues facing today's higher learning institutions.

Jennifer McNeill

Working Toward a Contactless Campus

Jennifer McNeill, ONEcard Manager - University of Alberta

Heather and Jennifer discuss her university's efforts to transition to contactless commerce and credentials on campus.

John Fees

Protecting Students' and Schools' Investment

John Fees, Cofounder & Managing Director - GradGuard

How can students protect tuition investments? Heather and John review their options.

Valerie Van Vlack

Positive Outcomes from the Pandemic

Valarie Van Vlack, Treasurer - Texas State University

From business continuity to virtual queuing, Valarie describes her school's contactless efforts to serve students.

Lindsay Wayt

Using Data to Create Success

Lindsay Wayt, Director Analytics - NACUBO

Lindsay shares with Heather how analytics enable schools to better serve students.

Christine Blakney

Using KPIs on Campus

Christine Blakney, Managing Director - Texas Tech University

Pre-COVID KPIs helped Texas Tech quickly respond to the virus. Christine discusses how her school continues to evaluate and adapt these indicators to make informed decisions as the need arises.

Troy Leach

PCI Council's Strategic Framework & Expectations for PCI DSS v4.0

Troy Leach, SVP & Engagement Officer - PCI Security Standards Council

Troy details the four pillars of the Security Council's Strategic Framework and outlines the PCI DSS 4.0 Payment Card Industry Data Security Standards, expected to be released in 2021.

Adirondack Solutions

Student Housing Post-COVID

Jason Gross & Michael Fogarty - Adirondack

Heather talks to Jason and Michael about pandemic-related campus housing changes.

Stacy Hughes

The Changing Payments Landscape

Stacy Hughes, CISO -
Global Payments

Heather and Stacy discuss advice and guidance on payment security concerns during the pandemic.

What is a podcast?

FOCUS archive

A podcast is a series of audio episodes focused on one topic or theme; ours explore the business issues facing higher education.

How to listen to FOCUS episodes
Click any Listen Now link above, or subscribe on Spotify or your preferred app. Miss an episode from our previous seasons? Visit the archive