Podcasts

In FOCUS, our biweekly podcast, host Heather Richmond, Vice President, Marketing at TouchNet, talks with campus personnel and industry leaders about technology-driven issues facing today's higher learning institutions.

Adam McDonald Headshot

Customer Support and Product Innovation During a Global Pandemic

Adam McDonald, President - TouchNet

Heather and Adam talk about our journey to support our customers during a global pandemic while continuing to deliver innovative solutions to the higher ed community. 

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EmoryCard Office Prepares to go Back to the Future

Kim Pfeffer, Director, EmoryCard - Emory University

Kim reviews how their mobile units, technology adoption, and onboarding protocols improved the card office experience before and after COVID-19. 

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Protecting Your Higher Ed Investment

Derrick Shy, VP, Business Development - GradGuard

Derrick details the growth of tuition insurance, the impact of Covid-19 on higher education, and the need for greater transparency. 

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Redeemer University Reaches Higher 

Len Moelker, Director IT - Redeemer University

Len discusses Redeemer's Reach Higher initiative and how investing in technology enabled the school to respond and adapt during the pandemic. 

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NACUBO 2020 SFS Benchmarking Study

Bryan Dickson, Director, Student Financial Services and Educational Programs - NACUBO 

Bryan shares results and insights from NACUBO's annual Student Financial Services Benchmark Study. 

Wichita State University Logo

Hear How WSU Made 3rd Party Payments Easy

Robyn Bongartz, Director, Student & AR Fiscal Operations and Ryan Lohfink, Student Account Specialist - Wichita State University

Robyn and Ryan review how WSU has made electronic payments easier, secure and more efficient with TouchNet's SponsorPoint.

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International Payments and Compliance

Tom Butler, International Commercial Director - TransferMate

Tom highlights the rules and regulations surrounding international payments and compliance, and the role TransferMate plays.

Long Island University logo

Teaching Financial Responsibility with Payment Plans

David Mainetti, AVP of Enrollment, Finance and Compliance - Long Island University

David shares insights about LIU's uses payment plans to offer students flexibility while teaching fiscal responsibility.

Visit the Episode Archive


How to listen to FOCUS episodes
Click any Listen Now link above, or subscribe on Spotify or your preferred app. Miss an episode from our previous seasons? Visit the archive