Podcasts
In Focus, our biweekly podcast, host Heather Richmond, Senior Director, Marketing at TouchNet, talks with campus personnel and industry leaders about technology-driven issues facing today's higher learning institutions.
Kristy Pritchett, Director of Student Account Services University of Alabama
Heather discusses with Kristy how her team is leading the charge on AI bots with student account services and how they could be used across campus.
Tom Arnold
Principal Vice President
PSC
Tom and Heather discuss the business problem of compromised emails, which can affect any institution where vendors make invoice payments
Bob Mask, Director of Campus Card Services Colorado School of Mines
Heather talks with Bob about his creative methods for getting even more out of the campus ID system at Colorado School of Mines.
Doug Lederman, Editor and Co-Founder Inside Higher Ed
Doug joins Heather to discuss the most recent Business Officer’s Survey and its implications for higher ed in the year ahead.
Meghan Carr, Director of Cashier’s Office University of Missouri
Meghan shares with Heather how her school stopped unnecessary fees from showing up on student accounts, which in turn improved retention.
Denise Gelina
Bursar
Columbia College
Denise walks Heather through how Colombia College handles multiple payment plans per year due to its unique student population.
Bryan Dickson
Director, Student Financial Services
and Educational Programs at NACUBO
Bryan will catch Heather up on newly published results from NACUBO's 2019 Student Financial Services Policies and Procedures report.
What is a podcast?
A podcast is a series of audio episodes focused on one topic or theme — in our case the business issues facing higher education.
How to listen to Focus episodes
Click any Listen Now link above, or subscribe to our podcasts using your smartphone or tablet. For Apple devices, use the Podcasts app from the App Store. For Android devices use the Stitcher app.
You can also find us on Spotify or anywhere else you prefer to listen.
