Webinars
Learn from our subject matter experts on a variety of topics — including solution updates, important deadlines, and industry trends — all designed to keep you informed and up-to-date.
There are currently no upcoming webinars but check our past webinars for recent updates on how to simplify the business of higher education.
Past webinars
Going Mobile with Apple and Android
Mobile student IDs are transforming the campus to become a truly contactless experience. This session focuses on what goes into implementing a mobile ID solution, from initial assessments of mobile-readiness to operational changes and marketing on launch day. Hear first-hand from leaders that have rolled out OneCard mobile IDs for Apple and Android on their campus, including lessons learned and tips and tricks to have a successful transition to a mobile-first campus ID.
The Basics: Campus Services Compliance
If you’re the person responsible for payments compliance on your campus, you know how complex it is. Transactions are happening all over campus with multiple locations accepting many different payment methods via numerous payment channels. Do you know what your full scope of compliance exposure really is?
This complimentary webinar will review the various governing bodies and their associated rules and regulations for each payment method. Our compliance expert will discuss common compliance concerns among higher education institutions, and share the benefits of implementing a proactive, ongoing compliance program. Attendees will leave with a list of questions to help them assess their compliance exposure and to reduce their compliance scope.
Are Your Billing Practices Impacting Student Retention?
Good or bad, everything from accessibility to payment instructions, course registration and billing due dates, payment methods, payment options, and more, could have an effect on student retention.Further, many institutions' enrollment strategies is not only to diversify the groups they recruit but expand and diversify their degree offerings to include graduate, online, continuing education and certifications. Are different billing practices applied to these different types of students, for what reasons, and do the results differ?
Fitchburg State has initiated research on these topics on their campus and is working with other institutions to expand their study. Join Fitchburg State and Salem State for an interactive discussion on the impact of billing practices on student retention.
Unlocking the Power of your Card System Data
Campus card systems capture a lot of information about what’s happening on your campus. This treasure trove of data holds insights and opportunities, but the challenge is knowing where to start and how to use the mountain of data to inform business decisions across campus. Join Jennifer McNeil from the University of Alberta to hear what data points they’re focused on and how they use it to ensure student wellness, understand facility and space usage, identify cost savings in campus dining halls and more. Also, Jennifer will offer a clear path to help you develop a consistent process to capture and report data and demonstrate the importance of bringing disparate systems together for a comprehensive view.
The Basics: Student Finance
Student finance at an institution can be complex, especially when trying to meet student expectations for flexibility, choice, and security. Join this session to learn about the basic components of business office payments, including a variety of methods and settlement flows, payments terminology, and the associated governing bodies and regulations. Different refund methods, chargeback causes and management tips, and the benefits of compliance will also be reviewed. This session is perfect if you want a payments refresher or are new to the business office, student financial services, or higher education.
Elevating the Payment Experience with Strategic Integrations
In this webinar, leaders from the University of Missouri System and Clark University share their experiences with integrated tech solutions that have elevated their overall payments environment. Listen in to learn how they use TouchNet payment solutions to seamlessly integrate cross-campus payments into the general ledger; and the benefits of adding TouchNet Strategic Partners such as TransferMate to improve the international payments experience and GradGuard to help students protect their investment in higher education through tuition insurance.
A One-Stop View of the Student: It's a Game Changer
In this webinar, Robyn Bongartz from Wichita State University shares how TouchNet’s Student Account Advisor provides a holistic, real-time view of a student’s complete financial account and engagement profile. By integrating Student Account Advisor with their SIS, she’ll walk through how bringing together financial aid information, academic records, payment preferences and authorizations, and more, not only enhances customer service, but drastically reduces time spent searching other systems for needed information. Additionally, you will see how this one-stop solution can support the campus beyond the bursar's office to provide university staff with the same quick access to a comprehensive student view.
Strong Relationships Vital to Successful Technology Solutions
In this session, representatives from TouchNet, Ellucian, and the University of Alaska system discuss how human factors paired with sophisticated software can elevate the student and staff experiences. We dig into common challenges of operating enterprise level solutions, such as student information systems and payments and financial programs, across multiple teams, departments, and campuses. Additionally, we cover how to avoid operational pitfalls such as slow response times and inefficient processes by building strong relationships with your technology providers and developing systemwide governance for using the technology across your institution.
Why Aren’t You Hosting Your Transaction System in the Cloud?
As with many industries, colleges and universities are facing an unprecedented staffing crisis and institutions are turning to technology to help fill the gaps. By automating manual tasks and collapsing business processes via technology solutions, administrators can refocus staff and resources on more critical student needs. Join Mohawk College, CampusIDNews, and TouchNet for a candid conversation of how technology can deliver operational efficiencies across campus to support both auxiliary services and budget pressures.
Gen Z Wary of Student Loan Debt. Help Them Avoid it!
In this session, gain insight into how students and families are paying for college and hear why tech-driven, tailored payment plans should be part of your solution. Understand how payment plans solutions deliver options that help students avoid debt and discover best practices for administrative leaders to streamline plan oversight and management, reduce the need for collections, and keep student accounts current.
You're Interested in Implementing Mobile Campus ID. Now What?
As with any transformational project, implementing a mobile version of your campus ID requires collaboration and planning across multiple divisions and offices across an institution. In this webinar, we visit with Joe Harting, Director of Campus Operations at Northern Arizona University, and Ryan Audus, Vice President of Product Strategy at TouchNet, to discuss what it takes to implement mobile ID technology for higher education and how it can take your campus experience to the next level.
Navigating the Sales and Procurement Process for Campus Card Programs
In this webinar, campus card leaders from the Colorado School of Mines and Emory University will share lessons learned as they worked to identify and procure new technologies for their programs. Explore how you can turn a vendor into a partner, encourage campus colleagues to lend expertise, and work within your institution’s procurement process. Presented by CampusIDNews, NACCU, and TouchNet.
PCI & Payments, Everchanging
Need to get up to speed on PCI? This webinar will cover how to be successful with PCI DSS, PA-DSS, and how to prepare for the new Software Security Framework (SSF). In addition, we’ll define industry acronyms and focus on the fundamentals of PCI including SAQ's, P2PE, EMV, and more.
How a Tech-Forward Approach Improves Student Experience and Business Efficiencies
This webinar covers how automating your college campus can improve experience, efficiency, and security. Plus, we'll end with an informative Q&A session for further discussion of today’s ever-evolving campus technology needs.
Building a Campuswide Payment Experience with Colleague & TouchNet
Get an interactive and in-depth review of how Monmouth University simplified campuswide payments for the school, students, and merchants while streamlining administration, reconciliation, and managing recurring payments via Ellucian Payment Center and Marketplace by TouchNet.
2022 Update: Accepting ACH Payments is Changing
This webinar covers the new Nacha standards for validation and encryption: Supplementing Fraud Detection Standards for WEB Debits and the Supplementing Data Security Requirements, and what these changes mean for your institution. We discuss how Ellucian Payment Center by TouchNet integrates with Colleague and Banner to support the changes, enabling colleges and universities to demonstrate compliance with the new standards.
From Credentials to Apps, Mobile Shapes the Modern Campus
Learn from Northern Arizona University and the University of Alberta as they share their experiences launching innovative mobile services on campus. Also, hear from TouchNet about the future of mobile tech on campus and see a demo of Touchnet's new 360U campus app.
Secure Refunding in the Digital Age
Explore refund methods (including digital refund options), learn about best practices and new regulations, and discover the latest NACHA regulatory information at this PDG webinar.
Take an Integrated Approach to Financial Literacy for Your Students
When students and families understand the inherent risk and financial implications associated with withdrawing from college, they're better equipped to make decisions. Learn more about the advantages and positive outcomes achievable when schools disclose refund and withdrawal policies.
TransferMate Education — Adapting for International Students
From managing Covid-19-related refunds to employment trends, in this webinar our experts discuss the steps they've taken to adapt for international students. Listen on demand to learn more about the rapid shift to blending living and remote work, the changing environment during Covid-19 and how to maintain international student enrolment figures for the new academic year.
Securing Transactions and Managing PCI Compliance in a COVID-19 World
Watch this webinar to hear TouchNet and our P2PE partner, Bluefin, discuss how COVID-19 has impacted the higher education payments landscape, best practices for keeping your payment environment secure, and the role of PCI DSS in times of unexpected change.
How Redeemer University is Unifying Payment and Credential Experiences Across Campus
Learn how Ellucian Payment Center and Ellucian OneCard — both developed and delivered by TouchNet — are helping Redeemer by unifying payment and credential experiences across campus.