In FOCUS, our biweekly podcast, host Heather Richmond, Vice President, Marketing at TouchNet, talks with campus personnel and industry leaders about technology-driven issues facing today's higher learning institutions.

Episode 501: Elevating the Campus Card Office with NACCU

Dawn Thomas

Dawn discusses the importance of empowering the card office to serve as data heroes that can help inform decisions to enhance campus operations.

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Episode 502:  Going Cashless with Eastern Michigan University

Beth Hardcastle
Assistant Controller, Student Business Services, Eastern Michigan University

In this episode, Beth shares how Eastern Michigan University transformed campus payments by going cashless and in the process improved cash flow year round.

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Episode 503: Driving Innovation within the Higher Ed Community

Laura Ipsen
President and CEO, Ellucian

Heather and Laura catch up on the power of the technology community in higher education, what's driving innovation, and how to keep students at the center of solutions.

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Episode 504: Building an Integrated Student Payments Experience with George Washington University

Jen O'Quinn
Student Accounts Director, George Washington University

From tailored payment plans and specialized deposits to consent manager, tuition protection and more, follow along as Jen outlines how GWU delivers an integrated payment experience for students.

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Episode 505: Redesigning Student Services with California College of the Arts

Michelle Ziegmann
Associate Vice President, Technology Services, California College of the Arts

Vicki Breitinger
Director, Student Accounts, California College of the Arts

Michelle and Vicki join Heather to share how CCA took an introspective approach to overhaul the student experience with a campuswide Services Redesign Initiative.

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Episode 506: Maximizing Campus Card Operations with University of Louisiana at Lafayette

Kari Foti
Director, Campus Card Office, University of Louisiana at Lafayette

In this episode, Kari shares her experiences with creating better experiences for students and staff through the Cajun Card office.

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Episode 507: Cryptocurrencies 101 for Higher Education

Gloria Rismondo
Senior Director of Product Strategy, Global Payments

Gloria shares her expert knowledge on all things related to cryptocurrencies and how universities and colleges may be able to add them into their payments ecosystem.

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