In FOCUS, our biweekly podcast, host Heather Richmond, Vice President, Marketing at TouchNet, talks with campus personnel and industry leaders about technology-driven issues facing today's higher learning institutions.

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Customer Support and Product Innovation During a Global Pandemic

Adam McDonald, President - TouchNet

Heather and Adam talk about our journey to support our customers during a global pandemic while continuing to deliver innovative solutions to the higher ed community. 

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EmoryCard Office Prepares to go Back to the Future

Kim Pfeffer, Director, EmoryCard - Emory University

Kim reviews how their mobile units, technology adoption, and onboarding protocols improved the card office experience before and after COVID-19. 

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Protecting Your Higher Ed Investment

Derrick Shy, VP, Business Development - GradGuard

Derrick details the growth of tuition insurance, the impact of Covid-19 on higher education, and the need for greater transparency. 

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Redeemer University Reaches Higher 

Len Moelker, Director IT - Redeemer University

Len discusses Redeemer's Reach Higher initiative and how investing in technology enabled the school to respond and adapt during the pandemic. 

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NACUBO 2020 SFS Benchmarking Study

Bryan Dickson, Director, Student Financial Services and Educational Programs - NACUBO 

Bryan shares results and insights from NACUBO's annual Student Financial Services Benchmark Study. 

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Hear How WSU Made 3rd Party Payments Easy

Robyn Bongartz, Director, Student & AR Fiscal Operations and Ryan Lohfink, Student Account Specialist - Wichita State University

Robyn and Ryan review how WSU has made electronic payments easier, secure and more efficient with TouchNet's SponsorPoint.

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International Payments and Compliance

Tom Butler, International Commercial Director - TransferMate

Tom highlights the rules and regulations surrounding international payments and compliance, and the role TransferMate plays.

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Teaching Financial Responsibility with Payment Plans

David Mainenti, AVP of Enrollment, Finance and Compliance - Long Island University

David shares insights about LIU's uses payment plans to offer students flexibility while teaching fiscal responsibility.

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How to listen to FOCUS episodes
Click any Listen Now link above, or subscribe on Spotify or your preferred app. Miss an episode from our previous seasons? Visit the archive