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FOCUS Podcast enters 4th Season

5/5/2022 6:31 PM

Listen to new episodes every other Tuesday beginning May 10.

KANSAS CITY - FOCUS: On the Business of Higher Education, a podcast hosted by TouchNet, a Global Payments company, launches its fourth season on Tuesday, May 10. FOCUS is available on all major podcast listening apps.

Season 4 continues to dive into topics confronting the business of higher education with host Heather Richmond. Episodes this season feature guests on topics ranging from the evolving role of the Chief Business Officer and the business office to Generation Z and stranded credits to autonomous delivery robots and other new tech solutions making significant impacts on the campus experience.

Upcoming guests:

  • Susan Whealler Johnston, NACUBO, CEO and President
  • Chris Neider, Starship Technologies, Director of Business Development
  • Rico Marea, Georgetown University, Assistant Vice President, Revenue, Receivables and Payables
  • Hana Ben-Shabat, Gen Z Planet, Founder
  • James Ward, Ithaca S+R, Senior Researcher
  • David Katz, College of Charleston, Treasurer
  • Walid Barakat, Global Payments, Senior Vice President, IT Governance, Risk and Compliance
  • Karl Caig, Canberra Institute of Technology, Director of Corporate Service

New episodes air every two weeks and listeners can subscribe to FOCUS on their favorite podcast listening apps.

Listen to previous seasons in the FOCUS Podcast Archive. For questions or to pitch an episode idea, please contact: [email protected].


Heather Richmond is the Vice President of Marketing at TouchNet. Heather has more than 20 years of experience specializing in innovative software platforms tailored for higher education complemented by her background in training campus professionals in PCI security and campus commerce best practices. Heather leads the marketing team with passion and thought leadership that reinforces TouchNet’s position as the industry leader in campus commerce and credentials, security, compliance, and more. Before joining TouchNet, Heather led the customer success team for an alumni fundraising and engagement technology company. Heather earned her bachelor’s degree in business administration with a marketing emphasis at Missouri Western State University.


TouchNet unifies campuswide payments and ID management software solutions for institutions of higher education around the world. Colleges and universities rely on TouchNet to integrate and secure payments, permissions, and other related business transactions for a comprehensive, actionable view campuswide. TouchNet’s unmatched integration, transparency, and security gives institutions greater control over transactions, costs, and compliance. As the market leader in higher education commerce technology, our platform-driven approach enables greater operational efficiencies and self-service access to real-time information for students and staff. TouchNet is a Global Payments company.

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