TouchNet steps up Client Experience with new Vice President Sam Passer joins TouchNet team as Vice President of Client Experience

LENEXA, Kan. – TouchNet, a Global Payments company, is proud to announce Sam Passer as its new Vice President of Client Experience. This move comes as universities and higher ed institutions continue to shift to a digital-first approach to campus commerce and credentialing systems.  

In this role, Passer will lead client-facing teams who provide support with implementation, training, and technical support; leveraging his industry and customer service leadership skills to maximize the value clients receive from TouchNet products. As the needs of higher ed change, it is vital for TouchNet’s approach to client services to evolve as well. 

“The past year has fast-forwarded the digital transformation in higher ed and a seamless experience is crucial to our clients’ success,” said Adam McDonald, President of TouchNet. “As we look ahead, Sam is the perfect fit to lead our client experience team now and into the future.”

“Passer joins TouchNet with more than 20 years of experience leading client-facing teams in finance and technology companies. Most recently, he led the operational support teams that assisted clients in maximizing their products and services at an innovative software company serving the automotive industry.

TouchNet clients can expect a fresh approach to customer service; ensuring their teams can provide the best student experience and maximize student success. TouchNet gets there by equipping the institution’s frontline staff with the tools and skills to support their students.

“The team goes above and beyond to take care of their clients,” said Passer. “I’m looking forward to meeting with our clients and prospects to learn about their emerging needs, and expand our customer service to exceed industry expectations.”

Learn more about TouchNet's leadership team.