Delivering student services and support and answering their frequently asked questions about the financial side of their education can be time-consuming and challenging. With numerous systems and screens admins must use to accomplish this, it’s nearly impossible to get a comprehensive view of the student in your office, on the phone, or in a chat. Bringing these systems together through an integrated solution eliminates department and system silos, automates repetitive tasks, and achieves a one-stop, personalized experience for students and staff.

In this webinar, Robyn Bongartz from Wichita State University shares how TouchNet’s Student Account Advisor provides a holistic, real-time view of a student’s complete financial account and engagement profile. By integrating Student Account Advisor with their SIS, she’ll walk through how bringing together financial aid information, academic records, payment preferences and authorizations, and more, not only enhances customer service, but drastically reduces time spent searching other systems for needed information. Additionally, you will see how this one-stop solution can support the campus beyond the bursar's office to provide university staff with the same quick access to a comprehensive student view.

This webinar was recorded while Robyn Bongartz and Rob Morrallee were in their respective positions at Wichita State University and TouchNet. They have since transitioned to other roles.

Learning Objectives:

• Understand how a one-stop view of the student account optimizes the experience for everyone
• Find out how to transition the cashier role to an advisor for students, with an integrated solution focused on solving problems
• Discover tips for how to get started with your one-stop resource