Technology can be your best friend, or it can ruin your day. But what determines which experience you have? Many frustrations with technology actually stem from gaps between what users think the software can do versus what it can actually do.

In this session, we discuss how human factors paired with sophisticated software can elevate the student and staff experiences. We dig into common challenges of operating enterprise level solutions, such as student information systems and payments and financial programs, across multiple teams, departments, and campuses. Additionally, we cover how to avoid operational pitfalls such as slow response times and inefficient processes by building strong relationships with your technology providers and developing systemwide governance for using the technology across your institution.

Learning Objectives:

• Best practices for building productive relationships with technology partners
• Creating software governance across multiple teams for more efficient operations
• Streamlining payments across multiple departments or campuses for more accurate reporting and easier reconciliation