Transition to Transform: Business Continuity in Unexpected Situations

5/5/2020 11:30 AM

As schools across the country shut down this spring, media reports focused on academic changes. But the quick turn to working from home also affected higher ed from a business standpoint. Members of our Client Advisory Board shared their experiences during this period in a TouchNet webinar entitled “Transition to Transform: Business Continuity in Unexpected Situations.”

In the webinar, host Heather Richmond, TouchNet’s senior director, marketing, asked panelists how they adopted a “transition to transform” mindset to manage students’ needs and keep their businesses running. They recounted similar experience reallocating computers, finding the right method and timing for communications, and following or modifying contingency plans.

Panelists also shared unique solutions — such as the University of Alabama adding live chat to its BAMAbot capabilities and Texas State University time-stamping FAQs to ensure timely information delivery.

Looking forward to summer and fall semesters, our panelists also shared some of their schools' work-in-progress ideas, including new health stations and contactless technologies, automating manual processes, and new uses for existing processes. To hear the complete webinar recording, visit the on-demand section of